Coastal New England Federal Credit Union

The credit union lobby will re-open on July 2, 2020

On Thursday, July 2, 2020, the credit union’s lobby will be re-opening, but not for our normal hours. The new temporary lobby hours will be:

Monday – 9am-2pm
Tuesday – 9am-2pm
Wednesday – Drive Thru Only
Thursday – 9am-2pm
Friday – 9am-3pm
Saturday – Drive Thru Only

Credit Union Re-Opening Instructions:
To provide service to you and comply with guidelines established by the CDC, we have placed restrictions to promote health, safety and welfare of our members and employees. There will be a maximum of 5 members allowed in the building at one time. The maximum amount of time you are allowed in the building is 15 minutes. If you’re not feeling well, or have any symptoms, please do not enter the building. We must keep our employees and our members safe.

In order to enter the building, you are required to wear a mask. If you are unable to wear a mask due to a medical condition or any other reason, your transactions will have to be completed in our drive-thru. All CNEFCU employees will be required to wear a mask as well.

The lobby will be open for teller transactions only. All account openings, loan applications, loan closings, etc. will remain by appointment only. If possible, try to enter the credit union alone. If you have to enter the credit union as a group of two or more, this limits the number of other members we are able to allow in. Before entering the building, you must be prepared for your transactions. You will not be able to fill out paperwork inside the building. If you are not prepared when you enter the building, we will ask you to please go back to your vehicle until you’re ready and prepared for your transaction.

Once you enter the building, there are clearly marked places to stand while you are waiting to be served. This will help ensure everyone remains 6 feet apart at all times. There is a clearly marked flow of traffic to enter and exit the building. Please do not move up to an available teller without being called over. This will help ensure that everyone remains 6 feet apart while in the building.

There will be hand sanitizer at each teller window, as well as a touch free hand sanitizer on the way out. We will be cleaning and disinfecting throughout the day to ensure everyone is safe. We will also be doing a daily deep cleaning above the normal cleaning procedures.

Thank you for your cooperation and patience as we begin the process of reopening our lobby.

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